Customer Care

Customer Care - Frequently Asked Questions (FAQs)

  1. What products do you sell?
    We sell a variety of 15oz mugs with exclusive designs. Each piece is a work of art designed to add style and personality to your daily routine.

  2. Can I customize my mug?
    Currently, we offer unique designs created by us. However, we are working on adding customization options in the future.

  3. How do I place an order?
    Select your favorite mug, add it to your cart, and proceed to checkout. You will receive a confirmation email with your order details.

  4. Do you ship internationally?
    Yes, we offer international shipping. Costs and delivery times vary depending on your location. You can check the details during the checkout process.

  5. How long does it take to receive my order?
    Delivery time depends on your location and demand. Generally, orders are processed within 3-5 business days and delivered within 7-14 days.

  6. Can I track my order?
    Yes, once your order has been shipped, you will receive a tracking code via email to monitor your package in real-time.

  7. Can I modify or cancel my order?
    Once an order is confirmed, it enters production and cannot be modified or canceled. Please review your order carefully before completing the purchase.

  8. What if my product arrives damaged or defective?
    If your mug arrives damaged or defective, contact us immediately with photos of the issue. We will provide a solution, either a replacement or a refund.

  9. Do you accept returns or exchanges?
    Due to the nature of our products, we do not accept returns or exchanges unless the item arrives defective or damaged.

  10. Do you offer gift cards?
    Not yet, but we are working on adding this option soon.

  11. How can I contact you?
    If you have any questions or concerns, email us at mrgrwkko.store@gmail.com, and we’ll be happy to assist you.

Privacy Policy
Effective Date: February 22, 2025

At Gekko, we value your privacy and are committed to protecting your personal information. By using our website and services, you agree to the terms outlined in this policy.

  1. Information We Collect

  • Personal data such as name, email address, shipping address, and payment details.

  • Browsing data, IP address, and preferences on our site.

  1. How We Use Your Information

  • To process and ship your orders.

  • To enhance your shopping experience.

  • To send promotions and updates (you can opt out at any time).

  1. Data Protection
    We implement advanced security measures to protect your information from unauthorized access.

  2. Sharing of Information
    We do not sell or rent your data. Information is shared only with payment processors and shipping providers under strict security guidelines.

  3. Your Rights
    You can request access, updates, or deletion of your data by contacting us at our support email.

  4. Policy Changes
    We may update this policy at any time. Please review it periodically for updates.

Terms and Conditions
Effective Date: February 22, 2025

  1. Use of the Website
    By accessing www.gekko.com, you agree to comply with these terms.

  2. Products and Availability
    All products are subject to availability. We reserve the right to modify or discontinue any design without prior notice.

  3. Pricing and Payments

  • Prices are listed in USD and may change without notice.

  • Payments must be made through secure checkout methods.

  1. Order Processing
    You will receive an order confirmation and another email with shipping details once the order is processed.

  2. Shipping and Delivery

  • We offer domestic and international shipping.

  • We are not responsible for carrier delays.

  1. Returns and Refunds
    Check our return policy for details.

  2. Intellectual Property
    All designs and content are owned by Gekko and cannot be reproduced without permission.

  3. Limitation of Liability
    We are not liable for indirect damages resulting from the use of our products.

  4. Modifications
    We reserve the right to update these terms at any time.

  5. Contact
    For questions, contact us at mrgrwkko.store@gmail.com.

Return Policy

  1. Customized Items
    We do not accept returns on custom-made products unless they arrive damaged.

  2. Stock Products
    Non-customized items can be returned within 14 days of receipt.

  3. Damaged or Defective Products
    If you receive a damaged item, email us with photos and your order number for a replacement or refund.

  4. Return Process
    Email us your request, and we will provide instructions.

  5. Refunds
    Refunds are processed within 7-10 business days after approval.

  6. Shipping Costs
    Customers are responsible for return shipping costs unless the item is defective.

Thank you for choosing Gekko. For any inquiries, email us at mrgrwkko.store@gmail.com.